“It’s all about the relationship.” – Chris Chase
What is great customer service?
Going the extra mile – whether it is making sure all content is properly organized and all parties involved are on the same page, or just simply saying “Thank You.”
Having strict attention to the details – no matter how mundane.
Being consistently proactive to help avoid any potential hiccups – especially with projects that have a lot of moving parts. Proper foresight goes a long way and can save time and money!
All of these are important aspects to building and maintaining a relationship with our clients.
As Gary Vaynerchuk, author of The Thank You Economy once said, “I think of customer service as an offense and not a defense.”
At Chase Design, great customer service is our secret weapon and is a huge reason why we have enjoyed long lasting relationships with clients such as Palomar Health, Steve Clarkson Dreammaker and Triathlon Business International.
Great customer service has also helped give one of our newer clients, James Lepanto, the confidence to go all in with Chase Design – from the initial consultation (which was only for a logo and business cards) to a full fledged branding campaign that included a website, social media graphics and a photo and video shoot.
Looking for a Branding and Design agency that is ready to build a relationship with you? Please call us today!